1600 2ND AVE

Opened September 11, 2026

My refrigerator has been leaking since 8/12/2026. I explicitly told my apartment landlord that water was leaking directly onto the floor. No actionwas taken until 8/21. On 8/19, I informed the landlord's in-person team in Helios Apartments that I would be traveling on 8/20. While a technician came to look at the unit on 8/21 (according to the company's "AI Resident Assistant"), the issue was not resolved. I notified them on 8/23 that the refrigerator was still leaking and the AI assistant respo

Status: Under Investigation

Opened May 26, 2026

TENANT WAS A VICTIM OF FLOODING IN BUILDING, (RENT ABATEMENT). MANAGEMENT ASKED HER TO SIGN A CLAUSE FOR NO FUTURE LEGAL RIGHT TO SUE. WANTS TO KNOW IF THIS IS LEGAL.

Status: Under Investigation

Opened January 19, 2023

landlord insisting on keyless entry only with no keyputting lock on soon at renewal - march 2023

Status: Under Investigation

Opened October 28, 2022

My roommate and I signed a lease for a 2Bed/2Bath unit in Helios Apartments. The next day, Helios' community manager called to tell us that there's a strong sewage order coming from the spare bathroom that's so bad it's making the entire unit uninhabitable. She told us that she was not aware of this sewage problem before we signed the lease. However, we saw a Google Review that has been posted a week before we signed the lease about how the previous tenant complained about a

Status: Under Investigation

Opened April 1, 2026 · Updated April 2, 2026

No water in building

Status: Completed