602 TERRY AVE N

Opened December 16, 2025 · Updated December 17, 2025

I am submitting this complaint to report a loss of heat and unsafe living conditions in my apartment unit during winter conditions in Seattle.The building management broke the heating system during maintenance . However, the notice provided to residents stated that the system would be shut off during maintenance hours only, not overnight. Despite this, the heat has been off since 5:00 PM yesterday and remained off throughout the night, leaving my unit extremely cold. This situation has

Status: Completed

Opened October 3, 2025

I would like to report a serious safety hazard with our building's elevator. The elevator doors are closing without stopping when someone or something is in the doorway. There is no safety sensor. This poses a high risk of injury to residents, including children, pets, and individuals with mobility devices.

Status: Completed

Opened August 25, 2023

Apartment Building: HelmLocation: Helm residential garage on floor P1 (NOT the chargers in the Google section of P1)I am uncertain if the EV chargers here are safely installed and adhere to municipal code, given repeated error messages displayed by the chargers. Management replaced the chargers 6-12 months ago and since then, I see the Wallbox EV chargers inside the Helm residential garage consistently fail and display error messages on the chargers and vehicles connected to them. M

Status: Completed

Opened May 19, 2020

Per CSB: Have been dealing with construction noises for over a week now all through the night starting around 930 until 5 am, we still have to get up early and work every morning and can barely function with loud road work going on throughout every single night. Please help this is getting a little outrageous, under there are emergencies with corona right now however no one is working during the day, only at night, all night. Very very loud and frustrating every night. Please I thought there wa

Status: Completed

Opened May 13, 2020

Per Online; Hello,Here at Helm Apartments, located at 602 Terry Ave North, our residents are complaining about very loud construction noise between 8 PM to 3 AM the past couple days and weeks. There is construction located on corner of Mercer St and Westlake Ave N. May we please get how long this construction will be going on? Our apartment complex was not given 48 hour notice for our residents. Best,Eli Noorzad | Leasing Professional Helm | 602 Terry Ave North | Sea

Status: Completed